Terms & Conditions
1. Standard Terms and Conditions
The following terms and conditions apply to all customers of Iventure Outdoor Group Ltd and apply to private and corporate bookings.
Booking & Payment
1.1 All courses include VAT unless stated otherwise
1.2 All places must be booked through the website.
1.3 Booking is confirmed on the completion of either given in person via email or online booking form and payment of the stated non-refundable deposit amount on invoice, paid within 28 days of receipt of the amount of deposit.
1.4 It is the responsibility of the customer to ensure that payments are made in full (unless otherwise agreed by Iventure Outdoor Group ltd). Iventure reserves the right to cancel any sessions that have been booked if the session id not paid for.
1.5 In the case of last-minute bookings (within a month) full payment is required to confirm booking. For UK courses Full payment is required four weeks prior to course start date.
1.6 Fees include all instruction and stated specialist equipment. Additional costs you will be required to cover include, entry into climbing walls or parking charges.
2. Cancellation
2.1 All cancellations must be in writing.
2.2 Cancellation within 24 hours of start time will result in loss of full payment amount of booked course. No refunds will be given.
2.3 100% refund will be given of the total course fee where cancellation takes place more that 4 weeks before the commencement of the course.
2.4 75% refund will be given of the total course fee were cancellation takes place between 4 weeks and 2 weeks of the before the commencement of the course.
2.5 25% refund of the total course fee where cancellation takes place within the final 2 weeks before the commencement of the course. This should be read in conjunction with clause 2.2 - cancellations within 24 hours of the course start time will mean total loss of any payment.
2.6 We strongly recommend you purchase personal cancellation, accident and medical insurance.
2.7 In the unlikely event that Iventure has to cancel the course a full refund of the course fees will be given. Please note Iventure will not reimburse any lost travel or accommodation costs. We strongly recommend you purchase personal cancellation, accident and medical insurance to cover this.
2.8 Weather and conditions can require an adjustment to the program for safety considerations. Any adjustments will be communicated and agreed with you. An alternative is always available.
2.9 Bookings made of any Iventure Staff for your event are made under the following agreements.
2.10 If you agree to book an Iventure instructor and the session is cancelled you agree to pay the following.
100% of the agreed fees if cancelled within 24-hours of the agreed starting time/date.
75% of the agreed fees if cancelled within 7-days of the agreed start time/date.
50% of the agreed fees if cancelled within 14-days of the agreed start time/date.
3. Changes To Schedule
3.1 Iventure Outdoor Ltd reserves the right to change the schedule without prejudice.
3.2 Iventure Outdoor Ltd reserves the right to change instructor without notice.
4. Conditions of Participation
4.1 British Mountaineering Participation Statement. As part of our online booking form, you are required to agree with BMC participation statement, this highlights the fact that the environment we are operating in is dynamic and has potentially high-risk situations. Iventure instructors are all fully qualified and experienced to work in this environment with you and reserve the right to adjust, relocate or even cancel the day's activities if they feel safety is going to be compromised.
4.2 A situation might require rapid action on the part of the instructor to ensure safety. Where possible the reasons for any such decision/action will be discussed with you before, if this is not possible due to the dynamic nature of the situation the instructor will discuss and explain after. For the safety of you, your instructor and possibly people around you must follow all instructions given. If you are at all concerned or unhappy about any decisions made you must raise this with your instructor at the time and contact Iventure director, Joanne Brooke afterwards.
4.3 Iventure can and does work with under 18's but for this to take place the parent or guardian must accompany the minor on all activities.
4.4 Iventure works on 'challenge by choice'. If at any time you are uncomfortable or wish to stop, please inform your instructor immediately. They will then discuss with you the options should you wish to cease partaking in the activity. On bespoke courses an alternative will be offered where location and time allow.
4.5 Should you wish to withdraw while out on a group activity this may require all clients to return to a safe roadside location if the instructor deems conditions too serious for you to remove yourself from the environment. No refund will be given in this instance.
4.6 If you insist on removing yourself from the group against the instructor's advice then Iventure accept no liability from any action, injury or incident that may occur. You agree to indemnify Ivenute Outdoor Limited from any and all claims.
4.7 Iventure are committed to equality and work hard to allow access for all to the outdoors. Medical conditions which are known and managed well do not preclude participation on our courses. Courses can be demanding physically, mentally and emotionally, it's is essential that you declare on your Iventure booking form and inform your instructor on the day of any medical issue which may impact on your participation, safety and enjoyment of the day.
4.8 You must inform your instructor immediately on anything that arises during the course of the day, they can then work with you and take appropriate action suitable to the issue, location and conditions.
5. Insurance
5.1 Iventure Outdoor Group Ltd is fully insured for public liability. It is recommended that all participants purchase personal cancellation, accident and medical insurance.
6. Force Majeure
6.1 If and to the extent that Iventure Outdoor Ltd is prevented from executing its services by the event of Force Majeure, whilst Iventure Outdoor Limited is so prevented it shall be relieved of its obligations to provide the services but shall endeavor to continue to perform its obligations so far as reasonably practicable
7. Contact Details
7.1 Correspondence can be sent to info@iventure.uk